Full-Time Position, Circulation Services Manager
Performs a variety of complex technical and administrative tasks requiring considerable independent judgment and in-depth knowledge related to the management of the Main Library’s Operations Department.
DISTINGUISHING FEATURES OF THE CLASS:
This classification is professional library work calling for the application of the principles of library science to the assignments. The distinguishing feature of this class is that the duties performed are supervisory and managerial in nature and include extensive contact with community and outside agencies served by the unit. Employees assigned to this class serve as managers of a department or branch and have hire, fire and disciplinary authority. Complex and sensitive library problems are solved independently.
CHARATERISTIC DUTIES AND RESPONSIBILITIES:
Manages and directs operations of the Main Library Operations Department by assisting in developing short-range and long-range plans, determining internal policies and procedures, and coordinating the development of goals and objectives for the unit.
Trains and makes assignments to subordinates, evaluates their performance, and recommends personnel actions.
Monitors unit operations and customer service, ensures any necessary corrections are made, and implements staff changes to improve activities.
Takes a leadership role in training and enforcing CLEVNET, Sirsi-Dynix, and LPLS circulation policies and procedures.
Works with CLEVNET Automation Services to troubleshoot system-wide circulation problems.
Works with the collection agency and handles collection agency patron accounts for the library system.
Assists in budget preparation and maintenance by forecasting department requirements and monitoring/approving expenditures.
Oversees physical plant (cleanliness, safety, security, use); works with the security detail to provide a safe and secure environment; reports problems to the appropriate managers and supervisors.
Maintains good public relations with the neighborhood, community or target populations served by the Main Library.
Attends meetings, continuing education programs and conferences to keep informed of current trends, issues and methods related to the assigned area of responsibility.
Prepares bi-weekly service desk schedules, correspondence and hears and resolves complaints.
Alternates with Public Services Coordinators, Librarian Supervisors and Librarians as the person in charge of the Main Library.
May lead and facilitate standing or special committees.
Serves as a member of the Library's Management Team
KNOWLEDGE, SKILLS AND ABILITITIES:
Some knowledge of library practices, terminology, classification systems and search procedures; thorough knowledge of library circulation practices and automated circulation systems; some knowledge of cash handling practices; ability to lead, plan, train, motivate and supervise the work of others; ability to use office productivity and communications software applications in a computerized, networked environment; demonstrates courtesy, tact, and effectiveness in dealing with others; ability to handle patron complaints calmly and effectively; ability to resolve complex procedural and system related problems; ability to work in a diverse urban community and team environment; ability to speak effectively in public; excellent customer service skills in a retail or hospitality environment; uses good professional judgment.
EDUCATION, TRAINING AND EXPERIENCE:
Master of library science degree issued by an ALA-accredited library school is required and five years of public library experience including supervisory experience in a unionized environment or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Salary range $42,067-51,322 depending on experience and qualifications; excellent fringe benefits. MLS from ALA-accredited library school and five years of public library experience including supervisory experience in a unionized environment required. Supervises clerical staff at the Main Library; Ability to work in a diverse urban community and team environment; Maintains good public relations with community organizations; Alternates as in-charge of the Main Library; Excellent customer service skills; must work evenings and weekends. Pre-employment physical required.
CLOSING DATE FOR APPLICATIONS: 5 p.m., Monday, October 15, 2012
APPLY TO: Joanne N. Eldridge, Director, Lorain Public Library System, 351 Sixth Street, Lorain, OH 44052
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